Return and Refund Policy

Scope (First-Order Guarantee): This policy primarily applies to the first package purchased on the official Native website. If you are not satisfied with your first order, you can request a return or exchange and receive a full refund within 30 days of receiving the items.
Shipping Fees: For your first order, Native will cover the return shipping costs.
Non-Returnable / Non-Refundable Items:
- Subsequent Orders: Orders after your initial purchase are generally not eligible for hassle-free returns (though you can contact customer service for an evaluation).
- International shipping orders.
- Mini and travel-size products purchased separately.
- Expedited shipping fees and digital gift cards.

Damaged or Lost Items: If your package arrives damaged or if your order is lost in transit, you can reach out to the customer support team at any time.

If you have any specific questions regarding returns, exchanges, or refunds, you can contact the support team directly via email: